FAQ: The NBN Network and your Alarm Unit


1.What is the NBN?

The National Broadband Network (NBN) will provide approximately 95% of Australian homes, offices, schools and commercial workplaces with high-speed internet and phone access to optical fibre in urban and regional towns.

To learn more about the NBN you can visit NBNCO by clicking here.


2. How will the NBN affect my monitored alarm unit?

When the NBN fibre network is made available at your location an 18 month transition period commences for you to select your NBN services from any of the many Retail Service Providers (RSP) operating in your region. At the end of the transition period Telstra has a regulatory obligation to disconnect the traditional copper wire network from you premises. This means that if you wish to continue to make phone calls or use the internet through a landline service (not via a wireless service such as mobile telephone or internet) you will need to be connected to the NBN.

This means that you will also need to select an alternate communications path for your Security Alarm System control panel during the 18 month transition period.


3. Can I continue to be monitored if I have NBN connected?

YES, you may choose to connect your security alarm system to BSM Security’s Monitoring Centre using either of the options outlined below;

  1. Install a wireless alarm communicator such as a Multicom 4 Plus GPRS or similar provided by BSM Security (Qld) Pty Ltd or

  2. Connect your alarm panel to a compatible NBN service provided by your RSP using the UNI-D (Data-based) port of NBN network termination device via an IP interface

It is important to understand that BSM Security will be able to continue to monitor your premises regardless of how you choose to connect to our monitoring centre, there are however a number of important considerations and limitations to consider if you elect to connect via an NBN service.

For further inquiries please contact BSM Security (Qld) Pty Ltd

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